CANCELLED BSSS: Keeping Customers' Happy with Compliant Resolution
Date and Time
Tuesday Jun 16, 2020
8:30 AM - 10:00 AM CDT
Join us: June 16th, 2020 from 8:30 -10 AM at the Chamber of Commerce to learn and network.
Location
Champaign County Chamber of Commerce
Large Conference Room
303 W. Kirby Avenue
Champaign, IL 61820
Fees/Admission
Cost:
$23 for Chamber Members and $43 for non-Members and guests.
Contact Information
(217) 359-1791
Send Email
Description
Summery:
People talk. Studies show a dissatisfied customer tell at between 9-20 people about their experience - and that’s not counting who they reach on Social Media. You can’t afford to let customer complaints cost you. Savvy organizations realize that it pays to have a structured process in place to handle complaints in ways that turn unhappy customers into happy ones. This module explores the causes of complaints, and ways to respond to both rational and emotional customer concerns.
Learn:
- Techniques to resolve issues that not only fix the problem but keep them coming back.
- Deal with emotional and rational aspects of complaints.
- Reduce stress on both sides when resolving complaints
- Resolve complaints using a consistent service recovery process
- Reduce the number and type of complaints received
Presenter:
Steve Garland is a Carnegie trainer. The Carnegie Organization is a Premier global training company with over 100 years’ experience.
