Tuesday Jun 16, 2020
8:30 AM - 10:00 AM CDT
Join us: June 16th, 2020 from 8:30 -10 AM at the Chamber of Commerce to learn and network.
Champaign County Chamber of Commerce
Large Conference Room
303 W. Kirby Avenue
Champaign, IL 61820
Cost:
$23 for Chamber Members and $43 for non-Members and guests.
(217) 359-1791
Send Email
Summery:
People talk. Studies show a dissatisfied customer tell at between 9-20 people about their experience - and that’s not counting who they reach on Social Media. You can’t afford to let customer complaints cost you. Savvy organizations realize that it pays to have a structured process in place to handle complaints in ways that turn unhappy customers into happy ones. This module explores the causes of complaints, and ways to respond to both rational and emotional customer concerns.
Learn:
Printed courtesy of www.champaigncounty.org/ – Contact the Champaign County Chamber of Commerce - IL for more information.
303 W. Kirby Ave., Champaign, IL 61820 – (217) 359-1791 – info@champaigncounty.org