• Systems Analyst I

  • Posted: 05/03/2019

    The Systems Analyst I coordinates end-user support for hardware, applications and networking issues with Financial Partners Inc. (FPI).  Provides primary support for Farm Credit Illinois (FCI) systems related to telecommunications, conference room audio/video (A/V), crop insurance, and all other non-FPI supported systems.  Participates in project planning and implementation of projects for new technologies and software.

    Responsibilities

    Technical Support

    • Serves as a contact point for hardware, application and networking support to end users
      • Provides end user assistance when applicable
      • Coordinates end user support/troubleshooting with FPI
      • Monitors end user open items and trends with FPI
    • Provides assistance to FPI for troubleshooting end users support cases
    • Assists with hardware upgrades/replacements
    Farm Credit Illinois Systems
    • Primary support for FCI Systems not supported by FPI such as: telecommunications, conference room A/V, crop insurance related functions, and ancillary lending systems such as Lending Cloud
    • Responsible for implementation and ongoing end user support.
    Documentation/Reporting
    • Documents incoming help request tickets and their resolution
    • Documents project and enhancement requests
    • Develops a list of frequently asked questions
    Associate's degree in microcomputers or network computing and 1 year of related work experience, or an equivalent combination sufficient to perform the essential functions of the job.  A+ or Network+ certification required.

    Must have a valid driver's license as some travel within the association's territory will be required.

    See Farm Credit Illinois website posting for additional details and to apply.